Perplexity

User is reporting unresponsive customer support regarding a billing dispute, offering a settlement that was met with automated AI emails instead of human interaction. The user is frustrated with the lack of human communication, as evidenced by 'Response: 3 more automated AI emails. No human.

Users are expressing frustration with Perplexity AI, stating it no longer meets their research needs. This is a significant issue as it directly impacts user engagement and loyalty. As one user stated, 'Perplexity sucks. I don't even use it for research anymore.

Pro users are reporting that they have not received access to model counsel, a feature promised by Perplexity, despite having a consumer subscription. This issue has been ongoing for months, causing frustration among users. 'Perplexity promised that pro users would get model counsel after max users and still after months it still isnt available to pro users/ consumer subscription

User reports paying $400 for a subscription 150 days ago, but the payment has not been processed, and they are still waiting for access. The issue was supposedly resolved by changing the seat count, but the user claims this has not been done, as evidenced by their statement: '150 days since payment. Still waiting.

Users are reporting that they are not receiving human support responses, instead getting repetitive automated messages with no resolution, as evidenced by the user's experience: 'Zero humans. Zero action. Indefinitely.

User reports being charged without consent, receiving a false welcome email, and having to go through a lengthy process to resolve the issue, including a chargeback. The user is offering a 150-day documented case study of the issue, stating 'Every email. Every AI deflection. The written admission. The false Welcome email. The chargeback. All of it.

Users are reporting that the Perplexity AI app is not functioning properly after reinstalling, despite having a pro subscription. This issue is causing frustration and prompting users to uninstall the app again. '퍼플렉시티는 그냥 아예 맛이 가버렸구나 ㅋㅋㅋ프로 구독 중인데... 혹시 몰라서 다시 깔아봤는데 얼른 다시 지워야지

Users are reporting that the Perplexity AI search function is throwing an error approximately every third query, causing frustration and disrupting their workflow. This issue is significant as it affects the core functionality of the product. As one user stated, '@perplexity_ai search is throwing an error like every third query

Users on the Pro plan are reporting that they are not seeing the 3 Ultra feature on their computers, which is part of the plan. This issue is causing frustration and confusion among users, who are questioning whether it's a staged rollout. 'Not seeing 3 Ultra on Computer for Pro plan, staged rollout?

Users are reporting that Perplexity AI's functionality is dependent on the uptime of someone else's API, which can cause issues when that API is down. This matters because it affects the overall reliability of Perplexity AI. As one user put it, it's a 'lame way of saying someone else’s API turned back on

User spent $60 on computer credits for deck plans, received incorrect plans three times, and had to draw them manually, now requesting a refund. 'Can I get a refund?

Users are reporting that switching accounts on the Perplexity AI mobile app is not working, specifically on iOS devices. This issue prevents users from accessing different accounts, which can be frustrating for those who need to manage multiple accounts. As one user reported, 'Click the name and goes back to the app but never switches accounts (iOS)

Users are inquiring about the difference in credit usage and cost between Fable in Computer and native Claude, seeking clarity on the pricing model. This matters as it affects users' budgeting and decision-making. 'how does credit usage and cost compare with Fable in Computer vs. Natively in Claude?

Users are reporting that despite receiving a welcome email, their account was never activated, with a red warning persisting for over a month. This issue prevents users from accessing the service they signed up for. 'A Welcome email for a service they never delivered.

Users are seeking clarification on the purpose and usage of various connectors available in Perplexity's UI, such as GitHub and file converters, and how they integrate with the product. This lack of understanding may hinder the adoption and effective use of Perplexity's features. 'Lots of other tools like file converters, cloud and hosting providers, seo tools etc that I cannot even think of a usecase to implement through perplexity.